Shipping policy

SHIPPING INFORMATION

Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped, we have no control over how long it will take to arrive. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.

All domestic orders are shipped with Canada Post Expedited service. 

Your package may require a signature upon delivery. Should no authorized recipient be available to sign, the shipping company will leave a notice and either attempt delivery at a later time or make the parcel available for collection at a local depot or authorized location. After we have provided a tracking number, it is the customer’s responsibility to follow tracking updates provided by the shipping company and arrange for re-delivery or collection if necessary.

LOST OR DAMAGED ITEMS

You understand and agree that IVIVI TORONTO also does not assume any responsibility for lost packages once we have shipped your order to the requested address. All items are purchased at your own risk. Any issues related to lost packages or damage caused from shipping are to be taken up by you with the shipping company directly. IVIVI TORONTO will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company.

RETURNED TO SENDER AND UNCLAIMED PACKAGES

In the event that an order is returned to us marked as “Return to Sender,” “Unclaimed” or “Refused,” the customer will be contacted immediately and IVIVI TORONTO reserves the right to consider these orders abandoned without providing a refund and a postage fee will be applied for the cost of re-shipping. 

Note that IVIVI TORONTO is not responsible for the safe retrieval of returned to sender, refused or unclaimed packages.

CHANGE OF ADDRESS

If a customer asks for a package to be shipped to an address other than the one registered to the credit card used for an order, IVIVI TORONTO may request additional information to verify the legitimacy of the order. If these details are not provided, IVIVI TORONTO reserves the right to only ship to the billing address. Please note that if an order has already been packed and handed over to our shipping team, IVIVI TORONTO is not responsible for ensuring any modifications to the shipping address. We also are unable to re-route a parcel once it has been shipped.